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Highland
Supplies welcomes all visitors. We hope you find our
information helpful and thorough.
All
images, descriptions, charts, documents, text and other content are
the copyright property of Highland Supplies. No images,
description, charts, documents, text or other content may be copied,
modified, distributed, republished or re-transmitted in any format.
Any such misuse of site content violates intellectual property
rights and the Terms Of Use Agreement. Violations will be
treated seriously and appropriate legal action pursued.
Highland
Supplies reserves the right to change its site content at any time,
including but not limited to images, specials and descriptions.
Link
to third parties are provided only as a service, and do not
constitute endorsements of other sites or products. Highland
Supplies does not guarantee and is not responsible for the content
of these sites.
All
orders are shipped via our local post office by air, or by surface
if customer prefers, with a dispatch reference. Ship via our
local post office is the most economical method for dispatch.
Depending on the items ordered and service availability in the
destination country, other services, like DHL/Fedex/UPS/TNT, may be
used. We will select the service that provides the best
combination of value, tractability and speed to your shipping
address.
Packages
are shipped either from
Disclaimer:
Highland Supplies is not financially responsible for reimbursement
or adjustment for any delays in package arrival due to abnormal
carrier problems or incomplete or incorrect shipping address as
provided by the customers.
Preferred
payment is by bank draft made out to Highland Supplies in Singapore
Dollars. You may also make payment by telegraphic Transfer or
by Credit Card or by Paypal, however there will be a surcharge by
using these methods as this is what the bank charges us in return.
Other mode of payment or in other currencies can be arranged subject
to agreement prior confirmation of order.
We
want you to be happy with your new items, however, if for some
reasons that you need to return any part of your purchase, please
let us know immediately. We will work with you to make the
process as simple as possible.
Return
& Exchange Policy
If
you are not completely satisfied with your purchase, you have a 8
day cancellation period from the time you receive the goods in which
you can return the goods for a refund. Please note all refunds will
be minus delivery charges. In addition to the 8 day cancellation
period you have a 14 day exchange period which starts the day you
receive your goods. This enables you to exchange unsuitable items
for items of equal value. Please note there is a shipping cost incur
for sending the items back to you.
Made
to Measure/ bespoke Items
All
made to measure items (ie. bespoke kilts) are made to each
individual customers own sizes and are therefore non-refundable or
returnable. Please double check all sizes before submitting an order
using our measuring guide or contact us for instructions on
obtaining your measurements. A refund will only be considered if the
garment has a manufacturers fault.
Cancellation
& Returns Process
Please
follow these instructions for returning items to
www.thescotlandkiltcompany.co.uk:
1.
Please contact us via email to let us know you will be returning an
item and what you would like in exchange.
2. Send the item back to us including a note with your invoice and
contact details.
3. Wait for us to contact you regarding your exchange or
refund.
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Copyright © 2009 Highland Supplies. All rights reserved